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About KawanPajak

Privacy Policy

How KawanPajak collects, uses, shares, and protects your data, including our use of cookies and advertising.

Last updated 10 Nov 2026

This policy applies to kawanpajak.com, operated by Resmi.ID ("we"). KawanPajak accounts use the Resmi.ID sign-in system, so account data is also governed by the Resmi.ID Privacy Policy. We process personal data in accordance with Indonesian Law No. 27 of 2022 on Personal Data Protection.

1. Data we collect

  • Account data: name, email, and WhatsApp number when you sign in or register through Resmi.ID.
  • Order data: the package ordered, contact details, payment method, and payment status. Card or bank details are processed by payment providers and are not stored by us.
  • Questions to the tax AI: the text of your question is sent to an AI model provider to generate an answer. Conversation history is stored on your device (browser storage).
  • Service documents: documents you send for the tax return filing service or consultations, used only to complete that service.
  • Consultant partner data: profile, certificate, ID card (KTP), and tax ID (NPWP) uploaded by applicants for verification. These documents are never shown publicly.
  • Technical data: IP address, device and browser type, pages visited, and security logs.

2. How we use data

  • To provide our services: accounts, AI chat, calculators, tax return filing, and the consultant directory.
  • To process payments and send confirmations, invoices, and order updates.
  • To keep the service secure: preventing abuse, spam, and unauthorized access.
  • To understand site usage (visit statistics) and improve our content and services.
  • To show ads, including ads from Google (see Cookies and advertising).

3. Who receives data

We do not sell your personal data. Data is shared only with parties that help us run the service, and only as needed:

  • Resmi.ID: sign-in, accounts, orders, and billing.
  • Payment providers partnered with Resmi.ID for bank transfers, virtual accounts, or QRIS.
  • Google: the Gemini AI model (answering tax AI questions), Google Tag Manager and Google Analytics (statistics), and Google AdSense (advertising).
  • Meta (Meta Pixel): measuring the effectiveness of our ads on Facebook and Instagram.
  • Cloudflare: site delivery, security, and anti-bot verification (Turnstile).
  • Partner tax consultants: only when you choose or contact that consultant yourself.
  • Competent authorities: when required by applicable law.

4. Cookies and advertising

Cookies are small files stored by your browser. We use:

  • Necessary cookies: sign-in session (session_token, log_id) and form protection (csrf_token and other form cookies). Without them, sign-in and ordering do not work.
  • Analytics cookies: Google Analytics via Google Tag Manager to count visits statistically.
  • Marketing cookies: Meta Pixel to measure our ads.
  • Third-party advertising cookies: third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites.

Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the Internet. You may opt out of personalized advertising by visiting Google Ads Settings, or opt out of a third-party vendor's use of cookies for personalized advertising by visiting www.aboutads.info. Learn more in How Google uses information from sites that use its services.

You can also delete or block cookies in your browser settings. Blocking necessary cookies may stop sign-in and ordering from working. Visitors from the European Economic Area, the United Kingdom, and Switzerland are asked for consent before personalized advertising cookies are used.

5. Retention and security

  • Data is kept while your account is active or as long as needed for the service and legal obligations (for example, transaction records).
  • Connections to the site are encrypted (HTTPS). Service keys and tokens are stored encrypted, and internal access is restricted.
  • Consultant verification documents are kept in private storage and can only be opened through time-limited links.

6. Your rights

Under the Personal Data Protection Law, you may request access to, a copy of, correction of, or deletion of your personal data, withdraw consent, and object to certain processing. Send your request to [email protected] from the email registered to your account. We may ask you to verify your identity and will respond within a reasonable time.

7. Children

KawanPajak is intended for adult taxpayers. We do not knowingly collect data from children under 18 without parental or guardian consent.

8. Changes to this policy

This policy may be updated. The last-updated date is shown above. We will announce significant changes on the site.

9. Contact

Privacy questions: [email protected] or WhatsApp 0821-1700-4846.